Remote Technical Support Engineer (Plesk) [4272071]

Full Time / Remote

Founded in early 2017, WebPros brings together widely used web hosting, billing automation, infrastructure, server management, and online marketing software solutions. Constantly adding new brands and products to its portfolio, in its current formula, WebPros comprises Plesk, cPanel, WHMCS, SolusVM, NIXStats, XOVI, Koality, and Sitejet. Overall, we power more than 85 million websites on more than 900,000 servers worldwide.

Our global team is made up of 600+ tech-loving professionals with offices around the globe. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build, and roll out products that deliver the company’s vision and strategy.

Discover a career you love at WebPros and contribute to our continued success.

WE OFFER AN EXCITING ROLE WITH DIVERSE RESPONSIBILITIES

As a support engineer at WebPros, you will work with the latest server technologies.
Support our clients around the world to use WebPros products most effectively.
Answer customer requests, investigate the reported issue, provide causes and resolutions, fix errors, or help customers to solve them.
You expand our Knowledge Content Standard by writing articles about everyday problems and how to solve them.
Work with WebPros experts inside and outside the company to make our products even better.
Your expertise in hosting, virtualization and related technologies will continue to improve.

WE CARE FOR A UNIQUE WORKING ENVIRONMENT

We thrive on excellence, innovation, collaboration, and efficiency as a team
We enjoy what we do, understand our customers, and build a state-of-the-art platform that clients love and need
Expect interesting tasks and full integration from day one
Look forward to an intensive induction and training phase
Work with a cool team and enjoy an open-door policy on all levels
Work in a global, entrepreneurial working environment with a strong team spirit

WE NEED YOUR SKILLS AND EXPERTISE

You are interested in becoming an expert in the field of web and hosting.
Have experience in system administration of Linux and Windows servers, as a DevOps or in a similar profession.
Expert background in Web Server (Apache, nginx), Mail, FTP, DNS, SQL, network under Windows and Linux.
Understanding of networking and virtualization is an advantage.
You are a structured and precise person with a high level of (self-) motivation and a hands-on mentality.
Open-minded and communicative, enjoy working in international teams and have a passion for what you do.
You speak English fluently.
Spanish or Portuguese preferably.

Have we caught your interest?

Please send us your complete application via the link below.

South America, Brazil

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Why would you like to work for WebPros, why is the hosting industry of interest for you?

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In your Cover Letter, tell us why you’re interested in working at Plesk and the hosting industry. Why do you want to change your current job? What drives you? Try to avoid generic or cliche’ phrases that we’ve all heard before and don’t make you stand out. Instead, tell us about you - Your personality and motivations are what count.

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I hereby agree to provide my personal information above (i.e. names, email address, links and all information contained in the uploaded files) to WebPros International GmbH and its direct affiliates (“Plesk”). I agree that WebPros may store and process my personal information (including the possibility of GDPR-compliant processing to countries outside the EEA) for the sole purpose of evaluating and managing my job application. My personal information will be stored and processed by WebPros for the duration of the application process. See more details in the Job Applicant Data Policy English | Job Applicant Data Policy German and the general WebPros Privacy Policy

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Remote Technical Support Engineer (Plesk) [4272071]