WebPros

Legal

WebPros Privacy Policy

v.13 – Updated February 24th, 2026

A. General Note

This Privacy Policy is aimed at worldwide users of WebPros websites and other online services (collectively the “Offerings”). To ensure a proper and secure handling of personal data handed over to us, WebPros has decided to make the principles of the EU General Data Protection Regulation (GDPR) applicable to all its global entities as a common standard in addition to local privacy laws in effect. E.g. for Europe, both, the provisions of the GDPR and the provisions of the Swiss Data Protection Act (DSG) and the UK General Data Protection Regulation (for WHMCS) apply, whereas in the USA, the applicable privacy regulations per state apply. If your locally applicable data protection law grants you a level of data protection that exceeds that of the GDPR, this stricter level will also apply in the relationship between you and WebPros. However, the level of data protection provided by the GDPR will never be undercut.

Insofar as the terms of the GDPR are used (e.g. “processing” or “personal data”), these are to be understood as having the same meaning in the sense of the Swiss DSG and/or your local data protection laws, insofar as this is objectively possible.

The aim of this Privacy Policy is to ensure the protection of your personal data in accordance with the fundamental requirements of the GDPR and the Swiss DSG.

B. Third Country Transfer

Data processing also includes disclosure by transmission to third parties and, where applicable, to so-called third countries outside the European Union (“EU”) and the European Economic Area (“EEA”). Where we transfer data to countries outside the EU or the EEA, we have labelled this below. In the case of data transfer within our group of undertakings, there are generally adequacy decisions by the European Commission pursuant to Art. 45 para. 3 GDPR for the countries in which our group company is located, namely Switzerland, Japan and Canada. In the case of data transfer to our group company based in the USA, such company is certified under Data Privacy Framework standards, a data processing agreement is in place and there are corresponding EU standard contractual clauses.

Supplementary in accordance with Swiss data protection law:

Subjects resident in Switzerland or as far as the DSG applies, we comply with the requirements of Art. 16 et seq. DSG. Personal data is only transferred abroad if the country in question has an adequate level of data protection (e.g. the EU Member States, Japan, Canada and the USA for certain areas in accordance with the Swiss-U.S. Data Privacy Framework) or appropriate safeguards are in place to protect the data, for example by concluding standard data protection clauses, contractual agreements or other suitable protective measures.

Unless an adequacy decision or appropriate safeguards are in place, data will only be transferred in exceptional cases, for example if it is necessary to fulfil a contract or if you have given your express consent.

Supplementary in accordance with data protection laws in the United States:

WebPros complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. WebPros has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF.   WebPros has further certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this Privacy Policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, these DPF Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, please visit https://www.dataprivacyframework.gov/ and to view our certification. With respect to personal data received or transferred pursuant to the DPF program, WebPros US is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.

Pursuant to the Data Privacy Framework (DPF) program, EU, UK, and Swiss you have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, WebPros will provide you with access to the personal information that is held about you. You may also correct, amend, or delete the personal information held about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under Data Privacy Framework (DPF) program, should direct their query to [email protected]. If requested to remove data, we will respond within a reasonable timeframe, respecting the given legal boundaries. Before sharing your data with third parties other than our agents, or before using it for a purpose other than the one which it was originally collected for or subsequently authorized, WebPros requires your individual and informed consent, which can be obtained via the consent management platform used by WebPros. To request to limit the use and disclosure of your personal information, please submit a written request to [email protected].

In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. Each such request is evaluated and assessed by the WebPros Legal Department prior to making a decision about any data release. WebPros will only provide requested data if it is legally obligated to do so.

Our accountability for personal data that we receive in the United States under the Data Privacy Framework (DPF) program and subsequently transfer to a third party is described in the Data Privacy Framework (DPF) program principles. Categories of third parties that could be involved in the transfer or processing of your data can be viewed in section 6 of this Privacy Policy. These might include online advertisers of our company and product services, website visitor analytics provider or sales target intelligence providers. Each third party which is entrusted with personal data is bound by a Data Processing Agreement in accordance with data protection laws in effect. In particular, we remain responsible and liable under the Data Privacy Framework (DPF) program Principles if third-party agents we engage to process personal data on our behalf do so in a manner inconsistent with the principles, unless we prove that we are not responsible for the event giving rise to the damage.

In compliance with the DPF principles, we commit to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to the Data Privacy Framework (DPF) program. European Union, United Kingdom, and Swiss individuals with Data Privacy Framework (DPF) program inquiries or complaints should first contact us by email at [email protected] or via post at:
Webpros International, LLC
1100 W 23rd St
Suite 153
Houston TX, 77008
[email protected]

We have further committed to refer unresolved privacy complaints under the Data Privacy Framework (DPF) program Principles to an independent dispute resolution mechanism, Better Business Bureau (“BBB”) National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers    for more information and to file a complaint. This service is provided free of charge to you.

If your complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/framework-article/ANNEX-I-introduction

Supplementary in accordance with data protection laws in California / USA:

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. Pursuant to California Civil Code Section 1798.83, residents of the State of California have the right to request from companies conducting business in California certain information relating to third parties to which the company has disclosed certain categories of Personal Information during the preceding year for the third parties’ direct marketing purposes.  Alternatively, the law provides that a company may comply, as WebPros does, by disclosing in its Privacy Policy that it provides consumers with a choice (opt-out or opt-in) regarding sharing Personal Information with third parties for those third parties’ direct marketing purposes, and information on how to exercise that choice.  As stated above in this Privacy Policy, Webpros provides you choice prior to sharing your Personal Information with third parties for their direct marketing purposes.  If you do not opt-in or if you choose to opt-out at the time cPanel offers that choice, cPanel does not share your information with that identified third party for its direct marketing purposes.

If you are a California resident and you have questions about our practices with respect to sharing information with third parties for their direct marketing purposes and your ability to exercise choice, please send your request to the following email address: privacy [at] cpanel.net or write to us at the following mailing address:
Webpros International, LLC
Attention: Privacy
1100 W 23rd St
Suite 153
Houston TX, 77008
[email protected]

Please put the statement “Your California Privacy Rights” in the subject field of your e-mail or include it in your letter if you choose to write to us at the designated mailing address. You must also include your name, street address, city, state, and ZIP code. We are not responsible for notices that are not labelled or sent properly, and do not have complete information.

C. Joint Data Processing within the WebPros group

1. Joint Data Processing

As part of our business operations and the use of our website, we work closely within the WebPros group and jointly process certain personal data. The goal is to make our internal processes, IT systems, and administration efficient and secure. This may require us to share data within the WebPros group or process it in systems that we operate jointly.

The following entities belong to the WebPros group of companies:

• WebPros International GmbH, Vordergasse 59, 8200 Schaffhausen / Switzerland
• WebPros Germany GmbH, Hohenzollernring 72, 50672 Cologne / Germany
• WebPros International L.L.C., 1100 W 23rd St, Houston, TX 77008 / USA
• WebPros Spain S.L.U., Carrer d’Aragó, 182, Àtic, 08011 Barcelona / Spain
• WebPros Bulgaria EOOD, ul. “San Stefano” 22, 1504 Sofia / Bulgaria
• WebPros Japan K.K., G1 Bldg. 7F-1221, 1-3-3 Ginza, Chuo-ku, Tokyo 104-0061 / Japan
• WebPros Netherlands B.V (i.L.)., Schiphol Boulevard 369, Tower F, 7th floor, 1118BJ Schiphol / NL
• WebPros (India) Pvt. Ltd., B 205, Bldg-42, B-Wing, Azad Nagar Sangam CHS, Andheri, Mumbai, Mumbai- 400053, Maharashtra / India
• Canada WebPros International, Ltd., 1055 Dunsmuir Street, Suite 3000, Vancouver, BC V7X 1K8 / Canada
• XOVI GmbH, Hohenzollernring 72, 50672 Cologne / Germany
• SocialBee Labs Srl., Poet Grigore Alexandrescu Str, No 51, 400560, Cluj-Napoca / Romania
• Comet Licensing Ltd., 1/52 Acheron Drive, Upper Riccarton, Christchurch, 8041 / New Zealand
• WHMCS Ltd., C/O TMF Group, 13th Floor, One Angel Court, London, EC2R 7HJ / United Kingdom

For data subjects from the EU, this joint data processing is based on our legitimate interest in accordance with Art. 6 para. 1 lit. f GDPR in a well-functioning corporate organization and IT infrastructure.

For persons from Switzerland, processing is also based on our overriding interest in accordance with Art. 31 para. 1 DSG in order to enable secure and efficient cooperation within the Webpros group.

To ensure data protection is maintained, we have established binding agreements within the WebPros group that specify which company assumes which tasks and responsibilities. If you have any questions or wish to exercise your rights, the WebPros company you first contacted is usually your point of contact.

2. Contact

We have also internally assigned the fulfillment of data subject rights to WebPros International GmbH / Switzerland. You can contact the following point of contact at any time with inquiries or to exercise your data subject rights, and they will forward your request for processing, internally:

WebPros International
GmbH
Vordergasse 59
8200 Schaffhausen / Switzerland

Email: [email protected].

3. Contact details of the data protection officer of WebPros International GmbH

Email: [email protected].

D. Data Processing

The individual data affected by joint data processing, processing purposes, legal bases, recipients and, if applicable, transfers to third countries are listed below:

1. Contacting WebPros

When you contact us, we process the data you provide to us – for example, your name, your contact details (if provided), and your message – to handle your request. The processing is based on our contractual or pre-contractual obligations (Art. 6 para. 1 b) GDPR) or because we have a legitimate interest in responding to your inquiry (Art. 6 para. 1 f) GDPR). Under Swiss data protection law, we rely on our overriding interest in communicating with you and handling your request (Art. 31 para. 1 DSG).

2. Contact in case of Job Applications

If you send us your application, for example, by email or via a contact form, we will process the data you provide (such as name, email address, desired location) as well as your message and application documents solely for the purpose of processing your application.

For companies based in the EU, data processing is carried out on the basis of Art. 6 para. 1 b) GDPR, with § 26 BDSG (decision on an employment relationship) taking precedence in Germany. If further processing is required after the procedure is completed for legal prosecution, we base this on Art. 6 para. 1 f) GDPR (legitimate interests).

For applications in Switzerland, Art. 328b OR applies. According to this, data may be processed as far as it concerns suitability for the employment relationship or is necessary for the execution of the employment contract.

Your application data will be stored for the duration of the application process. After the procedure is completed, we will delete your data within 6 months, unless there are legal retention obligations, consent for longer storage (e.g., for an applicant pool), or further retention is required to protect legitimate interests (e.g., to defend against claims).

3. Contract fulfilment and data management in the context of service provision

For the establishment, execution, and processing of contracts, we process the necessary data (e.g., name, contact details, address, email address, phone number, access data) as well as all information required for fulfilling the contract.

The processing is carried out – where applicable – in accordance with Art. 6 para. 1 b) and c) GDPR and the corresponding provisions of the Swiss Data Protection Act (DSG) for contract fulfillment and compliance with legal obligations.

If necessary for contract processing, we transmit data to third parties, e.g., to supervisory authorities for correspondence or to enforce your rights. Additionally, data may be shared with our affiliated companies within the scope of order processing if they are involved in service provision.

4. Log files of Website Visits

We log your website visit. In doing so, we process:

• The name(s) of our accessed website(s)
• The date and time of access
• The amount of data transferred
• The browser type and version
• The operating system you use
• The referrer URL (the previously visited website)
• Your IP address
• The requesting provider

The legal basis for data processing is our overriding legitimate interest in the continuous provision and security of our website in accordance with Art. 6 para. 1 f) GDPR. The log file is deleted after seven days unless it is needed to prove or clarify specific legal violations that have become known within the retention period.

5. Newsletter and Customer Information

To keep you regularly informed about our company and our offers, we offer several email newsletters. For this purpose, we process the data you provide during registration (email address and any voluntary information).

To prevent misuse, we use the double opt-in procedure: After registration, you confirm it through a confirmation email. The registration process is logged to prove its legality (time of registration and confirmation as well as IP address). The legal basis is your consent – for the EU according to Art. 6 para. 1 a) GDPR, for Switzerland according to Art. 31 para. 1 DSG. The logging and confirmation email are based on our legitimate interest in proving proper registration (Art. 6 para. 1 f) GDPR or Art. 31 para. 1 DSG).

The data is transmitted to HubSpot, Inc. (USA) as part of order processing. HubSpot is certified under the EU-U.S. and Swiss-U.S. Data Privacy Framework, ensuring an adequate level of data protection under both EU and Swiss law. Additionally, an EU standard contractual clause exists. European branch: HubSpot Ireland Ltd., 30 North Wall Quay, Dublin 1, Ireland.

Based on WebPros’ legitimate interest in accordance with Art.6 para. 1 f GDPR and the existing customer relationship with WebPros, customers may be provided with information relating to other WebPros products, which may be of interest to them. At any time, customers have the option to opt out of the receipt of such information by using the unsubscribe option in any communication received.

6. Use of Cookies

We use cookies on our website. These are small text files that are stored on your device (e.g., PC, smartphone, or tablet) and contain certain information. You can find out which cookies we use, who provides them, and for what purpose at any time in our consent management platform. You can open this banner via the icon at the bottom left of our websites. There, you can manage, revoke, or adjust your consent in accordance with § 25 para. 1 TDDDG (Germany) and Art. 6 para. 6 DSG (Switzerland).

6.1. Our Cookie Consent Management Platform

To document your selection of cookies and similar technologies and to comply with our legal obligations, we use a consent management platform (Usercentrics). When you visit our website, we ask for your cookie preferences. Your decision is stored in a special cookie. The legal basis for this is Art. 6 para. 1 lit. c GDPR and Art. 7 para. 1 DSG (Switzerland), as we are legally required to prove and manage your consent.

For managing your consents, we use the consent management platform “Usercentrics”, provided by Usercentrics GmbH, Sendlinger Straße 7, 80331 Munich / Germany. The following data is processed and transmitted to Usercentrics:
– Your consent or rejection (including date, time, language, consent ID)
– Device data (such as browser information and anonymized IP address)

The processing of this data is also carried out to fulfill our legal obligations according to Art. 6 para. 1 lit. c GDPR and Art. 7 para. 1 DSG (Switzerland).

6.2. Cookie categories in use by WebPros (Essential, Functional, Analytics, Marketing)

6.3. Note on Google Services

We use various services from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”) on our website. This may also involve data transfers to Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

For data subjects in the EU, the transfer is based on the EU-U.S. Data Privacy Framework. Google is certified for this and is subject to the EU Commission’s adequacy decision for the USA.

For Switzerland, the transfer is based on the Swiss-U.S. Data Privacy Framework (Swiss DPF). Google is also certified for this, so Switzerland recognizes an adequate level of data protection for transfers to the USA.

For Switzerland, the transfer is based on the Swiss-U.S. Data Privacy Framework (Swiss DPF). Google is also certified for this, so Switzerland recognizes an adequate level of data protection for transfers to the USA.

Search Function and Google Analytics:
When you use the search function on our websites, the terms you enter may be shared with Google Analytics. This helps us understand how visitors interact with our site and improve its functionality and content. The data shared is used solely for analytical purposes and can not include personally identifiable information. By using the search feature, you consent to this processing and sharing of data with Google Analytics. This practice is consistent with applicable privacy laws and does not constitute a violation of the California Invasion of Privacy Act (CIPA), as it is limited to operational analytics and does not involve unlawful interception of communications. Furthermore, you agree that the information you enter is not a “private communication” under CIPA. For more details on how Google processes data, please review Google’s Privacy Policy.

6.4. This specific Offering uses the following cookies and other technologies

E. Duration of Data Processing

We store personal data only as long as it is necessary to achieve the respective purpose or until you revoke your consent.

If there are legal retention obligations – for example, under commercial, tax, or social security law in Switzerland or the EU – the retention of certain data may be required for up to 10 years or longer, regardless of the processing purpose.

To ensure that no data is stored longer than necessary, we conduct regular reviews and delete personal data as soon as the purpose of storage ceases to exist and there are no legal obligations or legitimate interests remaining.

F. Joint Data Processing within the WebPros group

1. Request for Information

Upon request, you can receive information about all personal data we have stored about you at any time, free of charge.

2. Rectification, Erasure, Restriction of Processing (Blocking), Objection

If you no longer agree with the storage of your personal data or if it has become incorrect, we will delete or block your data upon your instruction or make the necessary corrections (as far as this is possible under applicable law). The same applies if we should only process data in a restricted manner in the future. You have the right to object, particularly in cases where your data is required for the performance of a task carried out in the public interest or based on our legitimate interest, including profiling based on these grounds. You also have the right to object to data processing for direct marketing purposes.

3. Right to withdraw consent with effect for the future

You can withdraw your consent at any time with effect for the future. Your withdrawal will not affect the lawfulness of the processing up to the time of withdrawal.

4. Data Portability

If data processing is based on a contract, pre-contractual negotiations, consent, or automated procedures, you have the right to data portability. Upon request, we will provide your data in a common, structured, and machine-readable format, so that you can transfer the data to another controller if desired.

5. Restriction of Processing

Data for which we are unable to identify the data subject, for example, if it has been anonymized for analysis purposes, is not covered by the aforementioned rights. Information, deletion, blocking, correction, or transfer to another company may be possible for such data if you provide us with additional information that allows us to identify you.

6. No Automated Decision-making or Profiling

Your data is not used by us for automated decisions which have legal consequences for you or significantly affect you in a similar way – as described in Art. 22 GDPR (EU) or Art. 21 DSG (Switzerland).

We also do not conduct so-called profiling. This means that we do not create automated evaluations of your data to analyze or predict personal characteristics such as interests, behavior, or preferences. Should we exceptionally use automated decisions or profiling, we will inform you transparently in advance and obtain your explicit consent where necessary.

7. For WebPros companies domiciled in Switzerland: Inspection of the data collection register

If the data processing is carried out by a WebPros company based in Switzerland, you have the right to inspect the register of data collections at any time. This contains information on which federal bodies and private persons process which kinds of personal data. With the help of the register you can find out who is processing your data and how, and on the basis of this information you can decide which data collection you wish to request information about.

8. Exercising your rights as a Data Subject and right to lodge a complaint

If you have any questions regarding the processing of your personal data, information, rectification, blocking, objection or deletion of data, or if you wish to transfer your data to another enterprise, please contact [email protected].

You also have the option of complaining to a supervisory authority about your rights as a data subject. In the case of a WebPros company based in Switzerland, you have the right to lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC).

Upon request, you can receive information about all personal data we have stored about you at any time, free of charge.

This policy is subject to periodic revisions and may be amended by WebPros from time to time if necessary. Please come back periodically and check for updates.

Code of Business Conduct

Terms of Service (SaaS)

Withdrawal Form fo EU Consumers

If you as a consumer wish to withdraw from the contract concluded with WebPros International GmbH within the granted withdrawal period, please fill out this form, sign it and send it back to:

WebPros International GmbH, Vordergasse 59, 8200 Schaffhausen / CH

Email: [email protected]

WebPros Acceptable Use Policy (AUP)

Imprint

WebPros International GmbH

is a limited liability company under Swiss law, registered in Canton Schaffhausen under commercial register number CHE-278.733.710

Cloud General Terms and Conditions (GTC)